Refund Policy

1. Before work begins

If you cancel after payment but before we begin work (i.e. before we confirm the intake checklist is complete and work has started), you receive a 100% refund, processed within 5–10 working days to your original payment method.

2. While work is in progress

If you cancel after work has started but before delivery, we will refund the price minus the value of work already completed, assessed proportionally against the service scope. We'll tell you the completed percentage and hand over any usable work produced so far.

3. After delivery

Digital services that have been delivered in full are generally non-refundable. However:

• Every service includes one revision round — if something misses the brief, tell us within 7 days and we will rework it.
• If a deliverable materially fails to match the published scope of the service you ordered, and a revision cannot fix it, we will offer a partial or full refund at our reasonable discretion.

4. What refunds don't cover

• Advertising media budget paid directly to Google, Meta, TikTok or any other platform.
• Dissatisfaction with commercial results (sales, leads, rankings) where the deliverable matched the published scope — see clause 8 of our Terms of Service.
• Delays caused by incomplete intake information or late responses on your side.
• Platform actions such as ad disapprovals or account restrictions.

5. Consumer rights

If you purchase as a consumer, nothing in this policy limits any non-waivable statutory rights you have under the laws of your country of residence.

6. How to request a refund

Message us on WhatsApp or email hello@dahbi.online with your order details and the reason. We respond to all refund requests within 2 working days.